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We do NOT guarantee against minor damage to packaging during shipping. You will have to file a claim with the USPS for all shipping damages. If necessary, please purchase pop protectors to ensure the item arrives without damages.
Please ensure you ship your package to a safe location. We will review lost packages on a case by case basis.
Popular products will often have a limited run and high demand. By pre-ordering you will be guaranteed the product before it sells out. For standard sized Funko pops we also include complimentary 0.5mm pop protectors for all pre-orders!
When will I be charged?
All Pre-Orders are charged at time of purchase.
Can I change my shipping address before shipping?
Yes. Please use our contact page or email us directly at email@example.com and provide us with your order number and new shipping address.
When will my pre-orders be shipped?All orders containing a pre-order product will be held until ALL products in the order are available to ship. If you prefer to ship items separately please place the orders on separate transactions or email us to split your shipments. Once products are available we will try to ship out your order as soon as possible.
Arrival dates are estimated and may change depending on availability from the manufacturer. Dates can often change due to factors that are out of our control such as production delays, shipping delays, backed up shipping ports. Please note that we are only given estimated dates and a product's release date does not represent the exact date we will be receiving the products.
Oftentimes the manufacturers/distributors are only able to produce/supply a specific amount that must be allocated to multiple vendors/retailers. Therefore some vendors/retailers may receive their units before others, and may only receive part of their total allocated amounts.
Orders will be shipped on a first come first serve basis.
Pre-Order Cancellations / Refunds:
Pre-Ordered items can be canceled for a full refund if requested within 14 days of purchase.
Cancellations after 14 days will be given two options: