• Pre-Order Policy: You are allowed cancel your pre-order with no fees within 14 days of the first pre-order day (Ex; if the pre-order began on 9/1 , you have until 9/15) . Beyond 14 days , you are subjected to a 20% cancellation fee .
• Defective products must be exchanged within 30 days upon delivery, anything beyond 30 days will not be replaced. (no exceptions)
• Our return policies do not apply to misunderstood/incompatible ads.
• Unauthorized returns will not be accepted.
• Shipping charges are not refundable.
• Item must be unopened for all returns. There will be a 30% restocking fee if the item has been opened or tampered with.
• Return shipping is the responsibility of the buyer.
• Shipping charges are non-negotiable.
• Once an item's tracking/delivery confirmation shows delivered, we are not responsible for missing or stolen packages.
• Please allow up to 5 business days for returned items to be processed.
How do I know that I have successfully placed my order?
If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.
Will you ship all of my pre-ordered items together?
Multiple quantity of the same pre-order item will be shipped together when we receive the product at our warehouse. We do not hold orders to ship multiple pre-ordered items together.
Can I combine an order that contains a pre-order with other DragonsTrading merchandise?
Not at this time.
When will I be charged?
We will process payments once you have placed the pre-order and ship the products when we receive them at our warehouse. You will receive a confirmation email after you are being charged.
How accurate is the shipping date on the product page?
We strive to keep the expected date of arrival as up-to-date as possible. But because we don't have control over the production of these products, pre-order dates are subject to change without prior notice.
Can I modify or cancel a preorder?
Yes, pre-ordered items can be modified before the item ships. Be sure to have your order number, which you received in a confirmation email.
What is your return policy on pre-ordered items?
Pre-Order Policy: You are allowed cancel your pre-order with no fees within 14 days of the first pre-order day (Ex; if the pre-order began on 9/1 , you have until 9/15) . Beyond 14 days , you are subjected to a 20% cancellation fee .
15350 Proctor Ave Ste B, City of Industry, CA, 91745