Pre-Order F.A.Q.
How do I know that I have successfully placed my order?
If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.
Will you ship all of my pre-ordered items together?
All orders containing a pre-order product will be held until ALL products in the order are available to ship. If you prefer to ship items separately please place the orders on separate transactions.
When will I be charged?
We will process payments as soon as you have placed the pre-order and ship the products when we receive them at our warehouse. You will receive a confirmation email after you are being charged.
How accurate is the shipping date on the product page?
We strive to keep the expected date of arrival as up-to-date as possible. But because we don't have control over the production of these products, pre-order dates are subject to change without prior notice.
*please check social media for updates
Can I modify or cancel a pre-order?
Yes, but must be cancelled within 15 days. Be sure to have your order number, which you received in the confirmation email. Any cancellation after 15 days of ordering will incur a 15% restocking fee.
What is your return policy on pre-ordered items?
We offer a 30-day return policy for damaged or defective products. To determine if a pre-ordered product can be returned because you changed your mind, please refer to the individual product page where any exclusions may be noted.
How will my pre-order be shipped?
All pre-orders are shipped using our Standard shipping methods once the item has been received at our warehouse.
